Annapurna Foothills Treks and Expedition Pvt. Ltd. is a Government licensed travel and adventure company based in Kathmandu, Nepal. Registered Company Number 52977/064/065. Please note that by booking a trip with us, you are agreeing to be bound by our Terms and Conditions. The following terms and conditions apply to your bookings. We request that you read them carefully.
Booking Your Trip:
To confirm your trip, we require a photo copy of your passport and 10 % of Trip Cost per person as an advance payment. This is necessary to book flight tickets, hotels and for permit processing.
Advance payments can be made by bank to bank wire transfer, online payment, Western Union, Money Grams, etc. according to your convenience.
Final Payment:
The full payment will have to be made upon your arrival in Nepal and before departure for the trip. We appreciate you to pay the due amount in USD or any other convertible currencies. We aslo accept Master card and Visa cards. And 4% extra will be levied to you as credit card processing fee. We reserve the right to cancel the trip if the full payment is not made in time. Package prices are based on twin sharing rooms.Single supplements are available for an additional fee.
Cancellation of a Tour by the Guest:
In case if any guests wishes to cancel their trip prior to their departure for any reasons then a written application should be sent by the guests to us, two month prior to the trip starting date.
Any cancellation by a client must be made in writing and acknowledged by the company. The date on which a cancellation request is received by us will determine the cancellation charge applicable which are as follow: The cancellation charges are expressed herein as a percentage of the total tour price per person and not of the deposit amount the client has sent as a deposit when booking the trip.
| Time Frame | Cancellation Fee |
|---|---|
| Upon 2 months prior notice | 10 % Cancellation Fee is applicable |
| Upon 1 month prior notice | 30 % Cancellation Fee is applicable |
| Upon 15 Days prior notice | 50 % Cancellation Fee is applicable |
| Less than 15 Days prior noice | 100 % Cancellation Fee is applicable |
Cancellation of a Tour by the Company:
Annapurna Foothills Treks and Expedition shall not be responsible for any changes in the itinerary due to unavoidable circumstances i.e. natural disasters, weather conditions, government restrictions, political unrest, wars, strikes, road blockage, flood, flight cancellation or delay, sickness or accident. Any extra cost incurred due to such causes shall be borne by the guest on the spot.
If we are compelled to cancel the trip under circumstances beyond our control, like snow, land slide or other unexpected circumstances, we will do our utmost to provide you alternative trip of a comparable nature and value.
Delay of Flight Due to Bad Weather:
Domestic flights to mountain regions of Nepal can be delayed due to bad weather. In such case, our guests will be responsible to bear all additional expenses including food and accommodation.
If the guest wishes to make an alternative arrangement such as a helicopter flight to avoid flight delays Annapurna Foothills Treks and Expedition will assist in making the booking, but will not cover the cost of the alternative arrangement. The refunded money of the unused flight ticket would be credited to the concerned guest.
Incomplete Tour:
If a guest voluntarily or involuntarily has to end their trip once the trip has started, no refund will be given for missed or unused services of the trip regardless of the reason i.e. sickness, or any other unfortunate events. There will be no refund or discount for trekkers who return from the mountain earlier than expected or missed any services at the start of trip.
Missed International Flight:
In the event of a missed international flight, or any amendments of the exisitng international flights of guests, Annapurna Foothills Treks and Expedition would not accept any responsibility for costs incurred, but would assist to make alternative arrangements wherever possible.
We highly recommend the client to schedule one or two extra days if their trip involves mountain flights.
Last Minute Booking:
We understand it is never too late to plan for a holiday. We accept last minute booking. You can book a trip to Nepal up to one week prior to the trip departure dates. For Day Trips or City Tours and short hikes, visit our Kathmandu office when you are in Nepal.
Injuries or Evacuation:
Annapurna Foothills Treks and Expedition is committed to do everything possible to make our guests journey pleasant and safe. Our guides are selected on the basis of their leadership ability under normal circumstances as well as emergencies. They are certified in First Aid, experienced in altitude related symptoms and management and medical evacuation.
However, Annapurna Foothills Treks and Expedition will not be liable for any injury or health problem experienced by the guest during the trip. We will work closely with our trekking and guide to provide the best possible option for you,
Travel Insurance:
Our packages cost does not include guests personal travel insurance.The guests himself/herself must acknowledge the risk implicated in the tour in regard to harm. It is the guests responsibility to ensure their health and physical fitness is adequate prior to booking their trip.
We strongly advise the guests to make sure their insurance package covers medical expenses including injury, illness, emergency evacuation by helicopter, trip cancellation, theft or damage or delay of baggage and repatriation. If by chance the travel insurance of guests doesn't cover these expenses mentioned above, then the guests are liable to settle the expenses occured accordingly. The insurance should cover the full duration of travel in Nepal.
Complaints:
If you have any complaints or dissatisfaction about any aspects of your trip, you can directly express your discomforts to your tour, trekking or climbing guide at the earliest. If the matter is not resolved immediately then we will communicate with our guides and guests to find a solution.
Legal Obligation:
Guests must produce all necessary documents for official documents such as valid visas and permits. We will not be accountable for any obstruction arising due to incomplete/insufficient documents.
Annapurna Foothills Treks and Expedition arrange all tours in Nepal, Tibet and Bhutan in accordance with the rules, regulations and the policies of the respective country.
If a guest commits any unlawful act during the trip, we reserve the right to expel you from the group. No refund will be provided in such cases.
Note: Annapurna Foothills Treks and Expedition reserves the right to update and amend these terms and conditions at anytime.
